FAQ| Aromazap FAQ |
Aromazap Frequently Asked Questions
How does Aromazap work? The primary use of Aromazap is as an Aromatherapy oil diffuser. Simply put a few drops of essential oil of your choice in the cup at the center of the aromatherapy flower while the unit is on. The heat from the wooden base unit will warm the flower and slowly diffuse aroma into the air. This unit also functions very well as a vaporizer with the substitution of the vapor stem for the flower stem. Put a very small amount of tobacco, medium-finely ground, in the tip of the vaporizing stem. Pack lightly and insert the stem into base unit and suck on end of stem. The Aromazap will allow heated air to pass through the contents of the stem tip, delivering only volatized (vaporized) essentials to the user. Smoking and combustion are impossible with Aromazap because the temperature is not high enough for combustion. Once the unit is pre-heated, there is no waiting as it is always ready for use. Aromazap operates in the home, utilizing a small wall mount transformer (supplied) to provide 12 volts to the base unit. It will also operate in your vehicle with a car adapter cord for wonderful aroma in the RV or boat! How does Aromazap compare to other vaporizers? Aromazap is a simple fixed temperature convection type vaporizer. The design also is very efficient in that a very small amount of herbal material is needed to produce several good vapor pulls. For a thorough comparison of all herbal vaporizers, please visit our favorite forum at www.fuckcombustion.com
What is vapor and why is it better than smoke? In a word, the answer is HEALTH! Healthy lungs, healthy body and healthy mind. In a perfect world we would not introduce anything into our bodies except healthy food, pure water and pure air. BUT, since we are all living in the real world, some of us choose to introduce *other* substances into our bodies for one reason or another. Many of us choose to smoke those substances. Smoking requires combustion. Combustion produces tars, carbon monoxide, nitrogen oxides and other harmful by-products. Smoke is not good for us, even if that smoke contains a small amount of something that IS good for us. VAPOR provides a healthier alternative than smoke. With Aromazap, warm air is passed through and around the herbal material, gently volatizing all essential oils into a fine vapor. All combustion by-products are eliminated with our vaporizer as temperatures are not high enough for combustion. Vapor does have an odor but not the familiar 'smoke' odor. Rather, the smell is very similar to that of the fresh herb being vaporized. Vapor also has a different effect than smoke on the user. Vapor is cleaner and more 'medicinal' in it's effects than smoke. Since there are no tars in vapor, the taste is different too. Some people, when first experiencing vapor, think they are getting only air as the normal 'taste' of smoke is missing. They soon find out they got what they bargained for though as the familiar *expansion effect* associated with smoke will still happen.....albeit a bit sneaky as one is not expecting it. The real truth about vapor comes after a week or so of using vapor only and then giving smoke a try. The smoke will taste like hot thick tar. How is Aromazap constructed and what materials are used? Aromazap is entirely hand crafted using wood from the Pacific Northwest and internal parts mostly made in the USA. We do not have a choice regarding some of the electronic components being made in the USA but all the brass used in the heatport and vapor stems is made in USA and is 100% RoHS lead free brass, as is the commercial food grade nylon material used in the vapor stem handles. All solder used in the mechanical construction of the heatport and electronic assemblies is 100% lead free solder. The heating element used in the Aromazap is a ceramic coated commercial power resistor (US made, RoHS). All internal mechanical parts are fabricated by us from raw materials. The Zap uses stainless steel screen in the vaporizing stems and in the heatport. In both cases, the screen is held securely in place with internal retaining rings to ensure long lasting, trouble free use. We take much pride in producing a well made quality product that will last a long time. Do all vaporizers operate at the same temperature?
No they do not. Vapor is produced within a temperature range, not at an exact temperature. Our vaporizer produces the correct amount of heat for mid range vapor production. The temperature of Zap vapor producing air can be adjusted slightly by the grind and tightness of the stem tip pack and by the draw technique. Higher Zap input voltage to 13+ volts will produce thicker heavier vapor initially with the Zap but after a short break in period, the standard 12 volt transformer will do the same. Why do you only offer a one year replacement warranty and not a 100% satisfaction guarantee? The Aromazap is very simple in its construction. There are no moving parts to wear out. The heat produced is constant. We pre-heat all units for 24 hours at least before shipment to insure they function properly. They are constructed by only two people in this big world. We decided in the beginning that we are not and do not want to be a Wal Mart or Kmart as far as guarantees are concerned. We do not want our product to be used by those who want to only TRY vapor and then return it if they do not like vapor. Vapor is different than smoke in many ways and a few people will like smoke better. We supply a product that will produce vapor from dry herbal material. If you do not like vapor, do not buy it and/or do not return it if you did buy it. As far as our customer service goes, we challenge anyone out there to find another vape business that beats us. Search the web for Aromazap complaints. We are old school and operate our business that way. We provide excellent value and integrity with Aromazap. How do you ship and why is there no shipping charge? We ship all orders USPS priority mail with delivery confirmation. Shipping labels are made from the USPS website using the USPS database for delivery addresses. Shipping in the domestic US takes 2-3 days. We use different woods in Zaps and some wood species are heavier than others. Often the transformers from our supplier are different weights. We have decided to eliminate the shipping charge and quote a "total delivered price" to simplify the purchase for our customers and make our job easier. Another reason we do this is the small difference in cost to ship with our product line which is about $5 from the highest to the lowest shipping cost for Zap kits. Does the customer have a choice of wood stains? YES! When ordering a standard Aromazap, just let us know when you order what your choice is. Our three main choices are Light Natural, Mahogany and Dark Walnut. Some Light Natural have knots while others have no knots. Most Mahogany and Walnut Zaps are relatively plain as far as grain goes. When ordering the new Myrtlezap, you can specify a preference of lighter or darker wood. We do not stain the Myrtlezaps at all so only the natural wood color is available. We will do our best to get your PREFERENCE to you but we cannot guarantee anything specific. Myrtlewood is all different in the coloring and we never know what we will have until the wood arrives from the Oregon Coast. How do I get a Zap? The only way to get a Zap and related products is through our website. Nobody else sells them unless they are selling a used unit. Do you ship Zaps globally? NO! We ONLY ship to US addresses. What is the most important thing to know for efficient Zap use? By far, the most important step in happy Zap use is proper STEM TIP packing. The material used must be very dry and well ground. Very Dry! We all have experienced that level of dryness in herbal material at one time or another. PERFECT for Zapping! The stem tip should be packed tight enough to reduce the airflow through the stem to about one half that of an empty stem tip. In the beginning, do not fill the tip full when learning how to master the vapor flow of the Zap. Start with half a tip or so. The airflow through the Zap is restricted BY DESIGN when the stem tip is properly packed. You will not get a full draw like through a cigarette or glass pipe with the Zap. Draws must be slow and easy and long. A couple of quick puffs taken initially and exhaled will get the vapor started by moving hot air through the tip contents. Then follow up with the long slow pulls held in. A properly packed stem tip will provide 2-5 good long pulls or more. Let the Zap pre-heat for close to an hour to be sure it is warmed up thoroughly. It is then always ready with no waiting. Insert stem tip into the heatport and inhale. Aromazap only draws about 7 watts when plugged in so many people leave them on 24/7. When all essentials are gone from the stem tip contents, the contents will blow out as a 'plug'.(Just blow on stem over a wastebasket, etc instead of sucking) If the stem tip contents do not blow out easily, another draw is required. One of the most important elements of keeping the stems as clean as possible is to be sure you have volatized all the stem tip contents each time you fill the tip. Zaps will work with varying ranges of stem tip packing but you will find an optimum level for you. A lighter pack will allow more warm air through the stem tip contents and will produce a slightly thicker vapor than a tighter pack. If the stem tip contents blow out in a spray, rather than a plug, you should pack slightly tighter. Why do you call your product Aromazap? Because, first and foremost, Aromazap is an Aromatherapy oil diffuser. We provide a hand crafted aroma flower with a small cup in the middle of the flower to hold a few drops of essential oil. The aroma flower can be inserted in the Zap when not being used as a vaporizer. The heat from the base unit will gently warm the flower cup contents and slowly diffuse aroma of your choice into your living area. The aroma flower can be left in the base unit 24/7 if you leave the unit on. Only a few drops of oil are necessary and we recommend using real essential oils. Laboratory made imitation oils sold in chain stores will not work as well for this purpose. We include a small bottle of authentic French Lavender essential oil in the Zap kit but any aroma will work. Just stay with essential oils and clean the cup with alcohol periodically for best results. The ZAP in Aromazap was a natural! What about Vapor stem cleaning? The stems will stay relatively clean for a long period as there are no tars to accumulate since there is no combustion with Aromazap. They can clog over time with essentials though. Clean them by soaking in alcohol or a commercial glass cleaning product. Then rinse in hot water or boil them for a few minutes and let them air dry. The handle portion of the stem is nylon material and very tough. Boiling will not harm the stems but oils must be dissolved with a solvent of some kind before boiling as they are not water soluble. If you find it necessary to pick at the contents with a pin, etc, be very careful. We make every attempt to make the screens bulletproof but they can be dislodged if one is not careful. As mentioned above, the most important part of keeping vapor stems clean is to be sure you volitize all of the herbal oils in the stem tip each time you use it. If you leave even one draw worth of essential oils in the stem tip each time you use the stem, the unused oils will build up rapidly. Experienced users like to leave slightly plugged stems soaking in alcohol to keep them clean. You will get the best results by cleaning them before they get too plugged. We do offer extra vapor stems on our website for $10 each, minimum order two stems. Why no small hole in the Vapor stem handle anymore? We have had many old customers request stems with no small hole in the handle. We find this allows for easier use of Aromazap, using only one hand for use if desired. The small hole, designed to let a small amount of outside, cooler air into the vapor stream caused some confusion with new customers. We will supply stems with the small hole if requested by a customer. Every order placed with us through Paypal has a section at the end of the process that allows the customer to send us a note with extra information if so desired. Let us know there or by separate Email( This e-mail address is being protected from spambots. You need JavaScript enabled to view it ) if you want the small airhole in the handle of the Vapor stems.
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All brass used in the construction of Aromazap is RoHS lead free brass. We still maintain, based on our understanding of the facts regarding brass, that any lead in any brass we have ever used cannot escape the alloy brass in the application we use for Zaps. Temperatures are too low to release any lead from the alloy. With our latest design using 100% RoHS lead free brass throughout the Zap, the issue of lead in brass is not relevant with our products. |